Case Study: Modernizing Hotel Dining Card Management
This case study highlights how JITC partnered with a leading hotel to modernize its dining card system—integrating seamlessly with the PMS, automating workflows, and enhancing both staff efficiency and guest experience.
Hotel Challenges
The hotel’s existing dining card process was outdated, error-prone, and heavily reliant on manual work. Key pain points included:
Lack of integration with the Hotel PMS
Without integration, dining card operations ran in isolation, creating inefficiencies and limiting real-time data flow between systems.
Errors in card activation and guest data handling.
Inaccuracies during activation and data entry often led to guest complaints and disrupted the dining experience.
Manual processes for card reloading, transfers, and reporting.
Staff relied on manual steps that were time-consuming, error-prone, and difficult to scale.
Limited user experience for both hotel staff and merchants.
The old system was not intuitive, slowing down staff tasks and making it harder for merchants to manage transactions smoothly.
Difficulty managing large volumes of data securely and efficiently.
As data grew, the lack of robust systems made storage, security, and retrieval increasingly challenging.
The hotel needed a modern, integrated solution that would enhance guest experience, reduce errors, and simplify workflows for staff and merchants.
The JITC Solution
JITC implemented a cloud-based Dining Card System, seamlessly integrated with the hotel’s PMS through a secure middleware solution. The platform was designed with scalability, security, and usability in mind.
Key Features Delivered:
Automated Workflows
Reduced human error by replacing manual card management with automated enrollment, reloading, transfers, and extensions.
Guest Profile Accuracy
Guaranteed 100% accuracy in issuing and activating dining cards, eliminating guest complaints.
Smart User Experience
Pop-up notifications for insufficient balances, untagged cards, or errors.
Advanced Reporting
Role-based reporting for finance, merchants, and operations with one-click export to PDF or Excel.
Dynamic Dashboard
Real-time monitoring of dining card activities for staff and management.
Mobile & QR Scanning
Simplified card scanning using QR code readers and mobile devices.
Role-Based Access Control
Secure access permissions for staff, merchants, and administrators.
The Results
The project was successfully delivered in multiple phases, with tangible benefits across operations, staff efficiency, and guest experience.
Operational Efficiency
Eliminated redundant tasks, streamlined workflows, and saved staff time.
Enhanced Guest Experience
Dining cards were instantly activated, error-free, and easy to use.
Improved Data Security
With dining card data hosted securely in Microsoft Azure Cloud, the hotel benefits from enterprise-grade protection without the complexity of managing on-premise infrastructure.
Real-Time Insights
Customized dynamic reports for guests, merchants, and finance enabled better decision-making.
Scalability for the Future
The foundation is ready for future expansions and upgrades.
Client Impact
The Dining Card System Implementation transformed the hotel’s operations, enabling secure, efficient, and guest-friendly dining card management. By integrating with the PMS, automating workflows, and enhancing reporting, JITC delivered a future-ready solution that improves both guest satisfaction and operational performance.